Reservation and cancellation policy

Regarding the client:

Place reservation:

Once the client has chosen the place, we will charge the 35% of the total amount of the stay. The client will pay the rest of the total amount of the reservation the day of the arrival.

Minimum stay: 3 nights

Child prices apply to children between 3 and 10 years old, both included.

Dogs are not allowed during July and August.

The place includes one car and one caravan or one car and one tent or a camper/motorhome or a van. For an extra tent you need to book another place. In case of a couple with little kids it is possible to put both tents in the same place. In this case, you need the camping site permission first writing an email to info@playadeisla.com.

We reserve the place number you have chosen for your camper/motorhome, van, tent and car or caravan and car and for the size of the camper/motorhome, van, tent or caravan you have provided. Any modification must be requested in writing to info@playadeisla.com and will be subject to availability.

The campsite has the right not to admit a group if it does not match with the booking they made before. This entails the loss of the total amounts paid on account.

You can make any modification in your booking writing to info@playadeisla.com without penalty with up to three days before your arrival in low season and with up to ten days in middle and high season. After that, it is not possible to modify your booking.

In case of early departure, full payment of whole reservation amount will be charged. In case you want to stay longer, it must be requested in writing to info@playadeisla.com and will be subject to availability. Once in the camping site, it must be requested in reception and will be subject to availability.

Dogs are not allowed during July and August.

Arrivals:

The plot will be available to guests from 13.00 p.m. on the day of arrival. If you do not occupy your booked plot by 22.00 hours, the booking will be automatically cancelled without any possibility of refund of the prepayments.

Departures: The plots must be vacated between 00 a.m. and 12.00 p.m. on the booked day of departure. It is not possible to vacate your plot before 08:00 a.m., because campsite gates are closed to traffic and silence must be kept.

Prices:

Camping Playa de Isla reserves the right to change prices at any time prior to the confirmation of the contract.

The price is based on the information provided by the client himself/herself. The confirmed price is guaranteed as long as no modification of dates, category or items subject to rate initially contracted and explicitly indicated in the confirmation is made. Any subsequent modification by the client may involve a modification of the price of the stay.

The information offered through the website www.playadeisla.com, via email or telephone on prices fulfils an indicative function and will not be binding, nor has contractual value. Only the contract confirmation sent by email is binding.

The client by making a contract acquires the commitment to read the conditions of hiring and internal regulations of the camping site, meaning the payment of the advance acceptance of them.

Visits:

Any person wishing to access the camping site not declared once the check-in is completed, is considered a visitor and will have to pay for the visit.

Only visits to clients staying at the campsite are allowed.

For security reasons, all visitors must register at the reception accompanied by the reservation holder to authorize the visit.

Cancellations:

Cancellations must be requested in writing to the e-mail: info@playadeisla.com

May, June and September reservations

Cancellation more than 3 days in advance of the expected arrival date, client is entitled to a refund of the total amounts paid on account (minus 5% of the total amount of your reservation for administrative expenses). Cancellation of the reservation within 3 days prior to the arrival date, entails the loss of the total amounts paid on account.

July and August reservations

Cancellation more than 10 days in advance of the expected arrival date, client is entitled to a refund of the total amounts paid on account (minus 5% of the total amount of your reservation for administrative expenses). Cancellation of the reservation within 10 days prior to the arrival date, entails the loss of the total amounts paid on account.

Regarding Camping Playa de Isla:

In the event of being forced to cancel a reservation due to force majeure, the client will receive a refund of the amount sent.

In case of new hiring or modification of an existing one, an email will be sent that will include all the details of the stay and replace if there was any previous one. It is the client’s responsibility to verify the information, and in case of error, notify it immediately to info@playadeisla.com.

Any variation of people or other concepts must be informed at the same time of entry at the reception. In case of knowledge that a person or vehicle has not been registered, the client will be charged from the beginning of the stay. A decrease in registered persons or vehicles will only be applied from the moment it is notified at the reception giving the corresponding bracelet or card.

The Camping site is not responsible for the subtraction of personal objects on site.

The Camping site reserves the right to modify schedules during the season, as well as proceed to the closing of facilities without prior notice.

The Camping site will not be responsible for possible damage to electrical or electronic devices that have been damaged in the Camping site facilities.

The Camping site will not be responsible for possible incidents that may occur as a result of inappropriate behaviour of other clients.

VERY IMPORTANT

All changes that may occur in the mandatory health requirements (such as obtaining the Covid Passport, mandatory vaccination, capacity, …) to enter the camping site and to use the restaurant, toilets, beaches, events, activities of any kind … that could affect any sector or the normal activity of the campsite, will not be justified cause of cancellation / modification of the client’s reservation.

For this, the general cancellation / modification conditions 2022 will apply.

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